Return & Refund Policy
SUNKIN adheres to the principle of integrity operation. We provide transparent and standardized return and refund rules to fully protect customer shopping rights and interests.
1. Eligibility for Returns & Exchanges
Applicable Situation: Customers can apply for return or exchange within 14 calendar days after receiving the goods if the products have quality defects such as broken threads, fabric damage, serious color difference and workmanship problems, or we send wrong styles, wrong sizes or missing items. Unused, unwashed, undamaged products with complete tags that do not affect resale also support free return for personal reasons.
Non-returnable Situation: Products that have been worn, washed, artificially damaged, stained or with missing tags; returns applied beyond the 14-day after-sales period; special clearance items without after-sales service; subjective dissatisfaction after product use will not be accepted for return or exchange.
2. Return Time Limit
All return and exchange applications must be submitted within 14 natural days after package signing. Customers need to provide product defect photos and shipping proof for verification. Overdue applications will not be accepted.
3. Shipping Fee Rules
If returns are caused by our store responsibilities (quality problems, wrong delivery, missing items), we will bear all return and exchange shipping fees.
If returns are due to personal preference or size problem, the return shipping fee shall be borne by the customer.
4. Refund Process
1. Contact our customer service to submit after-sales application and provide relevant proof; 2. Wait for official review and obtain return address instructions; 3. Send back the goods and fill in the tracking number; 4. We will complete inspection and issue the refund within 3-7 working days after receiving the returned package.
5. Refund Instructions
All refunds will be returned to the original payment account. Only product principal will be refunded for personal reason returns. If the returned goods are damaged, incomplete or cannot be resold after inspection, we have the right to reject the refund application or deduct corresponding compensation fees.